Kotak Mahindra Bank Hiring Fresher’s as Phone Banking Officer

 

Company Name: Kotak Mahindra Bank Limited
Position: Phone Banking Officer
Education: Any Graduate
Experience: 0 – 4 yrs
Salary: Not specified
Total No of Vacancy: NA
Location: Chennai


Job Description:

Handling customer calls
To Attend the inbound calls of customers either in Retail Liabilities or Credit Cards and process the queries & requests to customer’s satisfaction
To identify and convert the opportunities for cross selling (banking product) on customer’s call
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Adhere to agent-level Service Level Agreement (SLAs) specific by the process
Ensure adherence to time schedules (Turn Around Time)
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Provide inputs to improve work procedures that can enhance overall team performance

Candidate Profile:

Candidate should be fluent in Hindi

Selection/Interview process:
Aptitude Test
Technical and HR Interview
Document Required (Original and Photocopies):
SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs
Resume

How to Apply:

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